BH1820 Baby Cam FAQ

Monitor your loved ones on your smart device from anywhere in the world. Featuring HD video, Pan & Tilt, Motion detection.

Do I need to have a Micro SD card to record???

The camera is capable of 2 types of recordings.
-When viewing the camera if you select to take a snapshot or record using the buttons under the camera view these pictures/videos will be stored locally on your mobile device. However, with recording you would need to be viewing the camera the whole time and start/stop the recording manually, this feature is only designed for a few minutes of recording.
-With the SD card installed you can configure the camera to record directly to the Micro SD card, these settings can be found in the camera setting via the mobile app. There are instructions for these features under the FAQ section on the product support page.

To view recorded footage, select the options button on the app home screen (small circle with 2 dots in it) and select the icon that looks like a picture. Saved footage is stored there.

I am able to hear audio via the mobile app but nothing is heard from the camera speaker when trying to speak to the camera??

In order to use the talk feature, please hold down the microphone button in the app, wait 5 seconds, then proceed to talk while still holding down the talk button.

I am unable to connect my camera to WiFi/internet using the Quick Setup or Manual setup??

In order to successfully connect to WiFi/Internet your network encryption should be WPA2. Please make sure you are not using any special characters in your password such as !,@,# etc. Additionally, if your WiFi network has a 5Ghz band please make sure you are trying to connect using a 2.4Ghz band. In your router settings please check the broadcast mode and make sure it is broadcasting in b/g instead of b/g/n.

I forgot my camera password, how do I reset it???

If you forgot your camera password, you would need to reset the camera to factory settings and setup the camera as new. To do so, hold a pin in the reset hole on the bottom of the camera for about 10 seconds. If you have trouble locating the reset button, shine a light in the reset hole so you can see the button that needs to be pushed. Please wait for the camera to restart, then, proceed to setup again with the cameras default password “admin”.

Open a Support Ticket

Still need help?  Please open a ticket and provide as much detail as possible so we can best assist you.

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